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Remote Support & IT Operations

Secure Remote Assistance

Professional technical support powered by our private, dedicated RustDesk infrastructure.

1. Schedule Support

Pick a time for a diagnostic call or immediate remote assistance. Most support issues are resolved in a single 30-minute session.

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On-Demand Pricing

$100/hr
Standard Rate
$50
Minimum

* Billed in 30-minute increments. No monthly fees or retainers required.

2. Prepare Connection

Follow these steps to configure RustDesk for a secure connection to our private server.

1

Download RustDesk

Windows macOS
2

Configuration (One-time)

In RustDesk → Settings → Network / ID Server, enter these details:

3

Submit your ID

Once configured, send us your ID. You'll approve the connection when the session starts.

Send RustDesk ID

Note: We will never ask for your password via this form. We'll only ask for the one-time password during our actual support call.

Security & Session Safety

Built on private infrastructure for total privacy.

Total Control

  • You must approve every connection request.
  • You can end the session instantly at any time.
  • Watch everything happen on your screen in real time.

Private Network

  • Connections are routed through our private servers.
  • No public relay servers or third-party traffic.
  • End-to-end encryption for every support session.

Common Issues We Resolve

Website & CMS troubleshooting
Email & DNS configuration
Security hardening & cleanup
Software installation & cleanup
Still have questions? Contact us
Book 15-min Call