Terms of Service
Last updated: February 23, 2026
1. Acceptance of Terms
By accessing our website, booking a diagnostic call, or purchasing a service package from Interprogram, you agree to be bound by these Terms of Service. These Terms also apply if you engage Interprogram by email, phone, or other written communication to perform services.
2. Services & Scope
We provide "Web + IT Operator" services. These are defined as either:
- Productized Packages: Fixed-scope projects (e.g., Website Rebuild, Email Setup) with clear deliverables defined in your quote.
- Maintenance Plans: Recurring support for updates, security, and minor edits.
- On-Demand Remote IT Support (Hourly): Remote troubleshooting and support for software, email, connectivity, and device setup. Unless otherwise agreed in writing, support is billed for time spent.
Any work outside the agreed scope will require a separate quote or change order.
Any timelines or estimates are provided in good faith but are not guarantees.
3. Remote Support Authorization
If you request remote support, you authorize Interprogram to access your systems as needed to diagnose and resolve issues, including making configuration changes and installing or removing software, with your approval. You represent that you have the authority to grant this access. You are responsible for maintaining backups of important data unless a backup service has been explicitly purchased from us. While we use best practices, outcomes can’t be guaranteed for every issue. You consent to the use of remote access tools and standard troubleshooting steps such as restarts. You agree not to provide access to accounts or systems you are not authorized to control.
4. Client Responsibilities
You agree to provide timely access to systems, required credentials, admin permissions, and a point of contact who can approve changes. You are responsible for maintaining active licenses/subscriptions for any third-party services used. Delays caused by missing access, approvals, or third-party vendors may impact timelines.
5. Intellectual Property (IP)
You own what you pay for.
Upon full payment, you (the Client) own all rights, title, and interest in the specific deliverables created for you (e.g., your website code, copy, graphics). Interprogram retains ownership of pre-existing tools, templates, libraries, and frameworks that are not specific to your brand. Third-party assets and services (fonts, plugins, hosting, SaaS tools) are subject to their own licenses and terms.
6. Confidentiality
We treat your business data as strictly confidential. We will not share your proprietary information, technical access credentials, or business strategies with any third parties, except as necessary to perform the services (e.g., working with your hosting provider). Credentials are handled securely; we may use a password manager where applicable. We may share the minimum necessary information with vendors strictly to perform services.
7. Payments & Billing
All invoices are due Net 15 from the invoice date unless otherwise stated in writing. We accept card and ACH where available. We may pause services on invoices that are past due until the account is current. For new clients, we may limit the size of the initial engagement until the first invoice is paid.
Client is responsible for third-party costs (domains, hosting, licenses, subscriptions) unless explicitly included in writing.
For on-demand support, billing includes time spent diagnosing, implementing changes, verifying results, and related client communication necessary to complete the work. Billing questions must be submitted in writing within 7 days of the invoice date. Fees for time already performed are non-refundable.
8. Cancellations & Termination
Either party may terminate services at any time by written notice. You remain responsible for payment for work performed and any committed third-party costs incurred on your behalf. If you wish to pause or stop work, you must notify us in writing.
9. Liability
We strive for perfection and standard-bearing security. However, technology carries inherent risks. Interprogram is not liable for data loss, service interruptions, or third-party platform failures (e.g., AWS outages) beyond the fees paid for the specific service giving rise to the claim. To the maximum extent permitted by law, Interprogram is not responsible for third-party service changes, outages, or email deliverability outcomes beyond our reasonable control. To the maximum extent permitted by law, Interprogram will not be liable for any indirect, incidental, special, consequential, or punitive damages.
10. Governing Law
These terms are governed by the laws of the State of California.
11. Contact
Questions? Reach us at support@interprogram.com.